Dealing with Discrimination Complaints – Goods and Services Training

This training session looks at best practice in terms of dealing with
discrimination complaints in goods and services. The training enables staff to gain an understanding of an organisation’s legal obligations under the Equality Act 2010.

The session explores the different forms of discrimination and looks at how organisations can deal with complaints of discrimination in a fair and impartial manner. Reference to relevant case law and examples are made throughout the session.

Target audience

This course is aimed at staff or board members who deal with complaint or are involved in scrutinising the complaints procedure.

Duration

1/2 day