The overall purpose of the Customer Income Manager role is to lead the organisations customer income function, ensuring rental income, service charges, former customer debt and rechargeable costs are managed effectively to maximise income collection, minimise arrears and support financial resilience.
The Customer Income Manager will be responsible for delivering an efficient, customer-focused income service that balances robust debt recovery with early intervention and tenancy sustainment. They will provide oversight and responsibility of rent collection performance, service charge setting and recovery, leasehold and share ownership income management, former customer debt management and customer recharges.
This role will ensure compliance with all legislation and regulatory requirements including the Renting Homes (Wales) Act 2016 and organisational policies whilst delivering excellent outcomes for customers.
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