Two Full-time Housing Floating Support Worker to join our Floating Support team, Lighthouse Project, in Newport. You will predominantly work office hours although flexibility is required to meet the needs of our customers.
Overview -
Please note that this role does not involve any aspect of care or personal care.
This is a Floating Support Worker role based in Newport. You will provide housing-related support to individuals aged 18 and over who are either struggling to maintain their tenancy, are at risk of homelessness, or are currently experiencing homelessness. Our customers may require support for a variety of reasons, including general homelessness, downsizing or upsizing, moving from temporary accommodation into their own home, transitioning to adapted properties, or other housing-related needs.
You will work with individuals from a variety of backgrounds, providing tailored support to help them overcome challenges and achieve their goals.
The service is person-centred, needs-led, and focused on empowering individuals. You will support people to address a range of issues depending on their housing situation.
General duties:
Supporting individuals to access housing options
Providing resettlement support, including setting up tenancies, arranging utilities, and registering with health services
Completing grant applications
Completing referral forms
Supporting individuals to maximise their income, ensure appropriate benefits are in place, and receive support with debt management, budgeting, and setting up sustainable repayment arrangements.
Liaising with landlords
Working closely with other agencies and professionals to ensure customers’ support needs are met
Completing administrative tasks, including risk assessments, needs assessments, and support plans
Monitoring customer outcomes in line with Housing Support Grant requirements
Skills and experience needed:
Relevant work experience and knowledge of issues relating to vulnerable people
Passion and enthusiasm for supporting people to live as independently as possible
Strong initiative and the ability to work independently as well as part of a team
Ability to manage challenging and conflicting situations
Understanding of homelessness processes and the ability to signpost and support those experiencing housing issues
A full driving licence and access to a car
Full list of duties and can found on the Job description.
If you would like to learn more about us, the role, our benefits & more. Please click 'Apply Now'.
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