Tai Pawb has a wealth of experience in delivering bespoke projects for organisations within the housing sector. These projects are often focused on solving a particular issue an organisation is facing, providing a critical friend service or expert advice in an area of equality when an organisation does not have this in house. We will work with you at the outset to identify both the deliverables and outcomes you want to achieve through the project. All projects will be tailored to meet your individual needs.
Customer Profiling and Equality Monitoring
You may think you are delivering an equal and fair service but are you sure? Gathering and then analysing equality data enables organisations to see how they are performing on equality and diversity. Through looking at this data organisations can see if people across the protected characteristics are:
- being treated fairly
- accessing services or employment opportunities
- having fair treatment within services in terms of experiences and outcomes.
By investigating the story behind the data you may find that people from particular groups are disproportionately under represented, have worse outcomes or are less satisfied than other groups. If this is the case you are able to develop actions to look to address these inequalities. If you face a discrimination challenge, particularly in relation to indirect discrimination, you will need to use your equality monitoring information.
Facilitation and assistance in development of Accessible Housing Registers
If your organisation is looking to develop an accessible housing register or is working with others to develop one we can provide facilitation to help with this process. Tai Pawb has expert knowledge and plenty of experience in this area. We help with identifying and discussing the benefits, potential challenges for both stand alone and partnership approaches.
Research and papers on specific topics
You may be working on a specific area and want to know how it may affect a particular equality group or are interested in finding out if there is any good practice available. Make sure that your efforts and resources are focused by commissioning us to carry out desk top research. We will collate the information into a paper for you to use to inform your work.
Checking on how well you are doing can be uncomfortable, but having proper processes in place can ensure that the efforts you make on equality and diversity lead to the outcomes you really want. Effective scrutiny can enable you to quality control areas such as discrimination incidents and complaints investigations to ensure that people are treated fairly. It allows for challenging questions to be asked that can lead to improvement in service delivery and prevent complacency.
Developing Equality Guides and Handbooks
Key to delivering a service that is responsive and sensitive to diverse needs is having a prepared and knowledgeable workforce. Equality guides, handbook and quick reference sheets can be developed to supplement equality and diversity training. These can act as a useful point of reference for staff and can be particularly important for front line staff who provide services in people’s homes. Guides can include tips on communication, making appointments, treating individuals with respect and visiting or carrying out work in a person’s home. The content, format and length of these documents are tailored to suit the needs of the organisation, staff and the services it provides.
For further information on how we can assist and support you with a bespoke project please contact firstname.lastname@example.org or call 02921 057 957.