Reasonable Adjustments

Under the Equality Act 2010 service providers and employers have a duty to make reasonable adjustments where needed for disabled people.


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Reasonable adjustments include making changes:

To the way things are done

(such as changing a policy)

To the built environment

(such as making changes to the structure of a building to improve access)

To provide auxiliary aids and services

(such as providing information in accessible format, an induction loop for customers with a hearing aid, specialist computer software or additional staff support when using a service.)

What is Reasonable?

We often get queries on what is considered reasonable and who pays for reasonable adjustments. The EHRC has useful guidance on its website on these two areas:

Need further information on Reasonable Adjustments contact:

Tai Pawb

Members Helpline

02920 537630


Please note the material in this section is for information purposes only and does not constitute legal advice. Tai Pawb is not responsible for the content of external resources