Repairs, Maintenance and Equality Considerations
Below you will find useful resources and information on repairs and maintenance and equality considerations.
Information
Accessing Member Resources
Some resources are for Tai Pawb members only and you will need a password to access them. If you are a Tai Pawb member and need details of the password or copies of documents in a Word version or alternative format please contact helpline@taipawb.org or call 029 2053 7630.
Tai Pawb Good Practice Briefings
- Dementia Service Provision and Housing Design (2014)
- Tenancy Breakdowns – Equality Considerations (November 2013)
- Making the most of Hearing (Induction) Loops (April 2013)
- Customer Profiling and Insight – ensuring Equal Outcomes (2012)
- Making information accessible (July 2012)
- Language communication needs (May 2010)
- Disability Equality and Housing (January 2010)
- Tailoring Services to Meet Individual Need (April 2008)
- Providing Culturally Sensitive services – Design and Layout (2005)
Tai Pawb Resources
- Evidencing Equal Outcomes in Housing Repairs and Maintenance, A self-assessment toolkit for social landlords in Wales
- Evidencing Equal Outcomes in Customer Care, A self-assessment toolkit for social landlords in Wales
- A quick guide to equality and procurement for housing
Presentations from Tai Pawb events
Useful Information
- Procurement: A guide for listed public authorities in Wales (EHRC, 2014)
- Equality and Diversity within Procurement – contractor and supplier guidance manual (Golden Gates Housing Trust)
- A Review of Independent Living Adaptations (Welsh Government, 2015)
- Hoarding: Key considerations and examples of best practice (National Housing Federation)
- Hoarding Center: Clutter Image Rating (International OCD Foundation)
- London Borough of Merton Multiagency Hoarding Protocol
- Multi-Agency Hoarding Framework Guidance for Practitioners in Nottingham City and Nottinghamshire
- Tenant insight, A toolkit for landlords (Housemark, Tenant Services Authority and CIH, 2010)
- How to deliver excellent customer service (CIH)
- Drivers of Satisfaction amongst Black and Minority Ethnic (BME) tenants (Housing Corporation, 2008)
- BBC Religious Holidays and Festivals: April – June 2016
- Autistic Spectrum Disorder A Guide to Housing Management for Practitioners and People in Rented Housing (Welsh Government , 2011)
- Providing Services for Transgender Customers, A guide (Government Equalities Office, Gendered Intelligence, 2015)
- Discrimination in housing – duty to make reasonable adjustments (Citizens Advice)
- EHRC websites guidance on ‘How do we define reasonable’
- EHRC websites guidance on ‘Who pays for an adjustments’
- ·Supporting people with sensory loss Best-practice guide for housing providers (RNIB Cymru and Action on Hearing Loss)
- Make it Clear (Mencap)
- Building the future: women in construction (The Smith Institute, 2014)
- Under-representation by gender and race in Apprenticeships: Research summary (Institute for Employment Studies, 2013)
- Survey results: Homophobia remains rife in construction industry (The Architect’s Journal, 2015)
Organisations that can provide further information:
Information
Please note the material in this section is for information purposes only and does not constitute legal advice. Tai Pawb is not responsible for the content of external resources.