Dealing with Discrimination Complaints – Goods and Services Training

This training session looks at best practice in terms of dealing with
discrimination complaints in goods and services. The training enables staff to gain an understanding of an organisation’s legal obligations under the Equality Act 2010.

The session explores the different forms of discrimination and looks at how organisations can deal with complaints of discrimination in a fair and impartial manner. Reference to relevant case law and examples are made throughout the session.

Objectives – The Learners will be able to:

🏠 Identify who is protected from discrimination and the different ways in which this discrimination can be experienced.

🏠 Explain the role of comparators, proportionality, intention and liability in discrimination cases.

🏠 Identify and apply practical action to ensure complaints of discrimination are dealt with in a fair and impartial manner.

Target audience

This course is aimed at staff or board members who deal with complaint or are involved in scrutinising the complaints procedure.

Duration

1/2 day